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Billing & Refunds

Refund & Cancellation Policy

Review how contract credits, refund eligibility, and payment processing are handled on SignSenders.

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At SignSenders, we want you to be completely satisfied with our service. This policy outlines how refunds and cancellations are handled.

1. CONTRACT CREDITS

  • SignSenders operates on a pay-per-use model using Contract Credits.
  • Credits are deducted only when a contract is sent to a client for signature.
  • Creating drafts, editing contracts, and downloading unsigned drafts do not consume credits.
  • Purchased credits do not expire and remain in your account indefinitely until used.

2. REFUND ELIGIBILITY

2.1 Unused Credits:

If you have purchased credits and have not used them, you may request a full refund within 7 days of purchase.

2.2 Used Credits:

Once a credit has been used (i.e., a contract has been sent to a client), that credit is non-refundable, as the service (contract generation, delivery, and verification infrastructure) has already been rendered.

2.3 Technical Failures:

If a contract fails to send due to a technical error on our platform and the credit is deducted, we will restore the credit to your account upon verification, or issue a refund if preferred.

3. HOW TO REQUEST A REFUND

To request a refund, email us at [email protected] with:

  • Your registered email address
  • The transaction ID or date of purchase
  • The number of unused credits you wish to have refunded
  • Reason for the refund request

We will process your request within 5-7 business days.

4. NO REFUNDS FOR DISSATISFACTION WITH CONTRACT OUTCOMES

SignSenders is a technology platform for contract creation and signing. We do not provide refunds based on:

  • A client's refusal to sign a contract
  • A client's failure to make payments under a contract
  • Disputes between you and your client
  • Dissatisfaction with the legal outcome of a contract

5. PAYMENT PROCESSING FOR REFUNDS

Approved refunds will be credited back to the original payment method used for the purchase within 5-10 business days, depending on your bank or payment provider's processing times.

6. CONTACT US

For any questions regarding refunds or cancellations:

Email: [email protected]

Website: signsenders.online